Terms of Service
These terms are the agreement between your agency and FlyPro. They cover what the software does, what it deliberately does not do, what you pay, what stays yours, and what happens if either of us wants to stop.
1. Who this is between
"FlyPro", "we" and "us" mean FLYPRO TECHNOLOGIES FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. "You" means the agency that holds the account, and everyone you invite into it.
By creating an account, starting a free month, or using the platform, you accept these terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it.
2. What FlyPro is, and what it is not
FlyPro is software. It helps you run visa cases, hold client records, review documents, publish a branded client portal, collect your fees and book travel.
We are not an immigration adviser, a law firm, or a visa agency. We do not give immigration advice, we do not represent your clients, and we do not submit applications. The advice your clients receive is yours, and you are responsible for it.
The readiness check and the document review are assessments produced by an automated system to help your team decide. They are not decisions, guarantees or predictions of an outcome. No visa is approved or refused by FlyPro, and we do not warrant that any application will succeed. Immigration rules change without notice, and consulates apply discretion we cannot model. You are responsible for verifying requirements before you file, and for what you tell your client.
3. Your account and your team
You are responsible for everything done under your account. Keep credentials confidential, give each person their own login, and use the role system so people only reach what they need. Tell us promptly if you think an account has been compromised.
You must be a business, and everyone using the account must be 18 or over. You are responsible for the acts and omissions of anyone you invite in.
4. The free month
Your first month is free. We do not take card details to start it, and nothing can be charged during it. Onboarding and migration of your existing client list are included.
At the end of the month you choose a plan or you stop. If you do not choose a plan, the account becomes inactive rather than being billed. We will keep your data for a reasonable period so you can come back or ask for a copy, after which it may be deleted.
One free month per agency. Creating additional accounts to extend it is not permitted.
5. Plans and traveller limits
Plans differ by how many travellers your account holds and how quickly support responds. Every plan includes the same tools.
| Plan | Price | Travellers | Support |
|---|---|---|---|
| Starter | $299 per year | Up to 200 | Standard |
| Growth | $500 per year | Up to 1,000 | Priority |
| Scale | $1,499 per year | Unlimited | Dedicated, plus custom integrations |
"Travellers" means client records held on your account, not the number of cases you run. If you pass your plan's limit we will tell you and give you a reasonable period to move up a plan. We will not delete your records or lock you out without telling you first.
Custom integrations on the Scale plan are agreed in writing case by case. Nothing on the pricing page commits us to build a specific integration.
6. Paying for the platform
Plans are billed once a year, in advance, in US dollars. Prices are exclusive of VAT and any other taxes, which we will add where the law requires.
Your term renews for another year unless you tell us before it ends that you do not want it to. We will tell you before a renewal charge. If we change prices, the new price applies from your next renewal, never mid term.
The annual fee is not refundable once a term has started, except where the law requires otherwise. The free month exists so you can evaluate the platform before paying anything.
If a payment fails we will tell you and give you a reasonable period to fix it before suspending the account.
7. Your clients, and your money
This is the part agencies ask about first, so it is stated plainly.
- Your clients are yours. We will not market to your travellers, contact them to sell them anything, or use your client list to build our own. The portal they log into carries your brand.
- You set your own fee on every case. We do not set it, cap it, or take a share of it.
- Payments from your clients settle to your account, through the payment provider you connect. We charge you for the platform and take nothing from your client.
- The contract for the visa work is between you and your client. Complaints, refunds and disputes about that work are yours to resolve.
You are responsible for invoicing your clients correctly, for your own tax, and for holding whatever licences your jurisdiction requires to sell travel or visa services.
8. Your data stays yours
You own the client records, documents, case notes and content you put into FlyPro. You grant us the licence we need to host, process, back up and display that content so the platform can work, and for nothing else.
Traveller personal data is processed on your instructions. You are the controller and we are the processor, as set out in our Privacy Policy. You are responsible for having a lawful basis to collect what you collect, for your own privacy notice, and for telling travellers that an automated system checks their documents and that your team reviews the result.
On termination you can ask for a copy of your data, and we will provide it in a reasonable format within a reasonable period. After that it is deleted, except where we must keep records to meet a legal or accounting obligation.
We may use aggregated, anonymous statistics about how the platform is used to improve it. Nothing in that identifies you, your agency or any traveller.
9. What you may not do
- Upload anything you have no right to upload, or any traveller's documents without their knowledge.
- Present the readiness check or document review to a client as a guarantee of approval, or as advice from FlyPro.
- Resell, sublicense or white-label the platform itself to other agencies. Publishing your own branded client portal is not resale, and is exactly what the product is for.
- Reverse engineer the platform, scrape it, or attempt to extract the underlying models or data.
- Use it to break the law, to facilitate immigration fraud, or to submit documents you know to be false.
- Interfere with its security, its availability, or another agency's account.
10. Services we do not control
Parts of the platform depend on third parties: payment providers, flight and hotel suppliers, and the AI provider behind the readiness check and document review. Where you book travel, the supplier's own terms and their cancellation and refund rules apply to that booking, and we pass those through rather than overriding them.
We choose these providers carefully but we do not control them. We are not responsible for a supplier's own failure, though we will help you deal with it.
11. Availability and support
We aim to keep the platform available and we will give notice of planned maintenance where we reasonably can. We do not promise uninterrupted service, and no uptime figure is guaranteed unless it is written into a separate agreement with you.
Support is included on every plan, at the level your plan sets. Support covers the platform. It is not immigration advice and it is not a review of your client's case.
12. Our intellectual property
The platform, its software, its design and the FlyPro name and marks remain ours. These terms give you the right to use the service during your term, not ownership of any part of it. Your brand, on your portal and your site, remains yours.
13. Confidentiality
Each of us may learn things about the other that are not public. Both of us will keep that confidential and use it only for the purpose of this agreement. This does not apply to information that is already public, that was already known without an obligation of confidence, or that must be disclosed by law.
14. Warranties and disclaimers
We will provide the platform with reasonable skill and care. Beyond that, and to the extent the law allows, the platform is provided as is. We do not warrant that it will be error free, that every automated assessment will be correct, or that it will suit a particular purpose.
Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence.
15. Limitation of liability
Neither of us is liable to the other for indirect or consequential loss, or for loss of profit, revenue, goodwill, or anticipated savings.
Our total liability arising out of or in connection with this agreement, in any twelve month period, is limited to the fees you paid us for the platform in the twelve months before the claim arose.
In particular, and given what section 2 says, we are not liable for a visa refusal, for a missed travel date, for a consulate's decision, or for a decision your agency took after reading an automated assessment.
16. Indemnity
You will cover us against claims brought by your clients or by a regulator that arise from the visa or travel services you sold, from advice you gave, from content you uploaded, or from your breach of these terms. We will tell you promptly about any such claim and let you take the lead in handling it.
17. Suspension and ending the agreement
You can stop at any time by telling us not to renew, or by asking us to close the account. Closing it early does not refund the current term.
We may suspend an account immediately where there is a security risk, unlawful use, or non payment that has not been fixed after notice. We may end the agreement on 30 days' notice, and if we do so mid term without cause we will refund the unused part of your fee.
Sections about your data, intellectual property, confidentiality, liability, indemnity and governing law survive the end of this agreement.
18. Changes
We improve the platform continuously, and features change. We will not remove something material to how you work without reasonable notice.
We may update these terms. If a change materially affects you we will tell you at least 30 days before it takes effect, and you may end the agreement before then if you do not accept it. Continuing to use the platform after that date means you accept the new terms.
19. Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute.
Before starting proceedings, both of us agree to try to resolve the matter by talking to the other in good faith. Most things are solved that way.
20. General
These terms, together with the Privacy Policy and any written order or agreement we sign with you, are the whole agreement between us. If any part is found unenforceable, the rest continues to apply. Not enforcing something once does not waive it. You may not transfer this agreement without our written consent, which we will not unreasonably withhold.
21. Contact
FLYPRO TECHNOLOGIES FZCO
Building A1, Dubai Digital Park
Dubai Silicon Oasis, Dubai
United Arab Emirates